UX Success Stories: Darwin | Redefining UX for Enterprise Pensions & Benefits

Card Sorting Workshop & UX Work for Employee Benefits

Overview

Client: Darwin (formerly Thomsons Online Benefits)

Industry: HCM & Financial

Stage: Scale Up

Activity: Stakeholder Engagement, Business Analysis, Competitor and Best of Breed Review, Market & Customer Analysis, User Research & Persona Creation, Platform Review, Content & Features Audit, IA & Taskflow Redesign, Prototyping, Usability Testing, UX & UI Design, Design Systems, Design and Build of Sales Demo.

Programme of work

Super User Studio partnered with Thomsons Online Benefits on a number of projects over the course of more than five years. In this time, we have undertaken extensive customer, end user and market research to support a complete overhaul of the architecture and user interface of their SaaS platform. This helped transform the business from a consultancy provider into an award-winning, full service technology-led company.

Most recently, we were engaged to produce a platform agnostic, UI design system which enabled white labelling by their customers. We engaged their customers in the process to support the redesign. We also designed a demo of the new customer experience to support sales enablement and ultimately their acquisition by Mercer.

Darwin have won many technology awards including 'Best advance in rewards and recognition tech' by Excellence in Technology Awards 2015 and 'Best new product or service' by International Business Awards 2015.

Overview

Client: Darwin (formerly Thomsons Online Benefits)

Industry: HCM & Financial

Stage: Scale Up

Activity: Stakeholder Engagement, Business Analysis, Competitor and Best of Breed Review, Market & Customer Analysis, User Research & Persona Creation, Platform Review, Content & Features Audit, IA & Taskflow Redesign, Prototyping, Usability Testing, UX & UI Design, Design Systems, Design and Build of Sales Demo.

Programme of work

Super User Studio partnered with Thomsons Online Benefits on a number of projects over the course of more than five years. In this time, we have undertaken extensive customer, end user and market research to support a complete overhaul of the architecture and user interface of their SaaS platform. This helped transform the business from a consultancy provider into an award-winning, full service technology-led company.

Most recently, we were engaged to produce a platform agnostic, UI design system which enabled white labelling by their customers. We engaged their customers in the process to support the redesign. We also designed a demo of the new customer experience to support sales enablement and ultimately their acquisition by Mercer.

Darwin have won many technology awards including 'Best advance in rewards and recognition tech' by Excellence in Technology Awards 2015 and 'Best new product or service' by International Business Awards 2015.

Overview

Client: Darwin (formerly Thomsons Online Benefits)

Industry: HCM & Financial

Stage: Scale Up

Activity: Stakeholder Engagement, Business Analysis, Competitor and Best of Breed Review, Market & Customer Analysis, User Research & Persona Creation, Platform Review, Content & Features Audit, IA & Taskflow Redesign, Prototyping, Usability Testing, UX & UI Design, Design Systems, Design and Build of Sales Demo.

Programme of work

Super User Studio partnered with Thomsons Online Benefits on a number of projects over the course of more than five years. In this time, we have undertaken extensive customer, end user and market research to support a complete overhaul of the architecture and user interface of their SaaS platform. This helped transform the business from a consultancy provider into an award-winning, full service technology-led company.

Most recently, we were engaged to produce a platform agnostic, UI design system which enabled white labelling by their customers. We engaged their customers in the process to support the redesign. We also designed a demo of the new customer experience to support sales enablement and ultimately their acquisition by Mercer.

Darwin have won many technology awards including 'Best advance in rewards and recognition tech' by Excellence in Technology Awards 2015 and 'Best new product or service' by International Business Awards 2015.